IT support refers to the administration of computers and networks for business purposes. There are different roles involved in it including network administrators, server, and storage administrators, technicians, system engineers, network programmers, network designers, administrators of operating systems and people responsible for the security of computer systems. The requirements for getting IT support are varied.
IT support is the part of the business that helps in maintaining the computers, managing information, creating backups, executing maintenance and upgrades. IT support includes troubleshooting programs, keeping a system up and running. IT support also involves application support and product support.
Network support and application support include training and monitoring of customers, network monitoring, diagnostics, configurations, upgrades, troubleshooting and system monitoring.
There are several types of support depending on the use of the computers and networks.
Customer support refers to the support that comes from external sources such as resellers, manufacturers, and channel partners. It includes the delivery of regular updates, patches, security patches, installation guides, patch releases, remediation updates, usage documentation, technical assistance for customers, and product testing. This includes issues pertaining to hardware, software, system settings, networking, and other computer issues.
Physical support involves the provision of customer technical support services at physical locations. The physical locations may be remote locations or headquarters of the companies involved. This includes dedicated physical support areas, such as data centers and data rooms.
IT support also includes technical support, which means the act of repairing a computer system, dealing with problems that arise while working on the computer system, or resolving technical issues pertaining to the computer. It also includes diagnosing and correcting software problems, helping clients recover from hardware and system issues, assisting clients with reconfiguration of their systems, and preparing customer information, patch releases, installation guides, repair manuals, and technical support materials. This may involve both the handling of issues that arise while using the computer system or repairing the computer system and hardware and software issues.
IT support also includes support that involves the preparation of reports that are required by the client for their use in billing or any other sort of financial benefits. IT support services also involve conducting surveys, tests, and investigations for establishing the causes of computer and hardware issues, and determining and reporting the possible solutions for problems. It may also involve running trials and error-free studies to determine the cause of computer and hardware problems and determining the solutions for these problems.
- Computer support can include services that deal with installation, troubleshooting, configuration, upgrading, training, and technical support.
- These services help in the smooth functioning of the computer system or the company’s computer system.
- These services also help in maintaining network communication with hardware, software, and other hardware or software related problems.
A computer system requires periodic maintenance or upgrades for it to remain up-to-date. These upgrades may be done by paying for it or doing it on the basis of a contract.
IT support services help companies in different ways and at different times.
The main aim of the computer support services is to provide support to its clients while keeping the computer and its network running at all times.
There are many companies that provide computer support services and most of them include service packages to its clients that include monthly, quarterly, and yearly payment plans. Some of the common packages include professional services, troubleshooting services, deployment, configuration management, equipment maintenance, and post-sale support.
Computer support includes repair, maintenance, system maintenance, and customization of a computer and its network. There are many options available in the market, but it is advisable to get IT support from a reputed company that has ample experience in this field.